Terms, Conditions and Shipping

Welcome to https://www.deasandals.com ("WEBSITE").

In Dea Sandals Capri shop online quickly and safely!

The WEBSITE is owned and managed by ALEMA S.R.L., a company established in accordance with Italian legislation, registered with the Lucca Chamber of Commerce n° REA LU-252323 and registered office in Via Romana 1740/D - 55100 Lucca (LU), Italy.

Prices

Prices are indicated in Euros and Dollars with VAT included.

Shipping costs are calculated automatically based on the country of destination.

For sales in the countries of the Euro zone there are no customs duties.

For sales in the USA there are no customs duties for amounts not exceeding 800 dollars.

For destination countries where taxes or customs duties are foreseen, these will be exclusively borne by the buyer.

Payments

In Dea Sandals Capri you can pay with all fast and safe methods.

Payments by bank transfer

If you choose to pay with an Advance Bank Transfer, the goods are processed upon receipt of the transfer to our bank account.

at the end of the "Checkout" purchase procedure, click on the "Pay by bank transfer" button.
you access a page where you need to indicate in which currency you want to make the payment (Euro, Dollar, Pound), after making your choice by selecting from a drop-down menu, click on the "I confirm my order" button.
Once the bank transfer has been made, we recommend that you send an email in which to confirm the date of payment and the reference code of the bank transfer.

Payments on the Paypal circuit

PayPal adheres to international Payment Card Industry Data Security Standards (PCI-DSS) compliance.

All credit card data are processed exclusively by the Paypal circuit and are not provided to Dea Sandals Capri.

Credit Cards Accepted with Axerve

With Dea Sandals you can make your online purchases easily and securely thanks to Axerve, an electronic authorization solution that allows you to make payments by accepting the cards of the main national and international circuits and over 250 alternative payment systems.

Axerve can be used by all those who have activated online or mobile banking services, and is accessible from PCs, smartphones and tablets.

Once you have chosen the product to purchase, select the "Pay by card and other payment methods" button as the payment method. You will be automatically redirected to the form in which to enter your data.

SSL secure payment system: more security for your online purchases.

To safeguard your privacy and security, when you pay by credit card, a secure payment system is used, guaranteed by the VeriSign certificate, the highest certification authority in the world. Your credit card details are transmitted, via a secure connection in SSL (Secure Socket Layer) encryption, directly to the bank for authorization and debit.

N.B. In compliance with the provisions of the European PSD2 legislation for the security of transactions and the protection of cardholders, our Payment Service Provider will shortly only provide for the acceptance of cards enabled for the 3D-Secure version 2 (3DS2) protocol, namely those for which strong authentication (SCA) rules can be applied by the customer. We therefore ask customers to verify the activation of 3DS2 directly with the institution that issued the card.

Shipping

Dea Sandals Capri products are shipped with various national and international couriers based on the location and country of destination.

Delivery time

Upon receipt of the order (with payment made), we proceed to the realization of the sandal with times ranging from 3 to 5 working days.

The delivery times of couriers in Italy are on average 48 / 72h which are to be added to the production times of the product.

For islands and disadvantaged areas, the system will indicate a price supplement in relation to the courier chosen.

For international shipments, times may vary from country to country.

For the organizational deficiencies of customs due to Brexit ALEMA S.R.L. declines any responsibility in case of disservices in deliveries and the Customer has no right to claim any damage or compensation due to missed or delayed deliveries.

In any case ALEMA S.R.L. cannot be held responsible for any delays after shipment. Delays occasionally occur due to uncontrollable factors, but we ensure that we always strive to limit any inconvenience.

Returns and cancellations policy

The sandals purchased on deasandals.com are handmade and made to the specific order of the customer as we do not have warehouse stock and do not mass produce sandals. For this reason, the return or exchange of items is not permitted, we accept returns only in the case of products with obvious manufacturing defects. In a handcrafted product, small differences are generally considered part of the uniqueness and craftsmanship of the piece, rather than defects and highlight its authenticity and attention to detail.

However, if the product received does not correspond to the order placed on deasandals.com due to an error attributable to us (model, size, color or heel) we will take care of replacing it.

In the event that the return of the product is granted, it must be in the same condition in which it was purchased, with the original packaging and labels intact. The shipping of the returned product is always and in any case at the expense of the buyer. In the event that the return has been granted but the product is not available, the refund of the amount net of shipping costs (taxes, duties and any customs duties) will be evaluated.

BEING PARTICULARLY ATTENTIVE TO SATISFYING THE REQUESTS AND NEEDS OF OUR CUSTOMERS, WE RECOMMEND THAT YOU CONTACT US IN ANY CASE TO FIND THE BEST SOLUTION TOGETHER.

We ask you to pay the utmost attention in checking the measurements of your foot by consulting the table found on the Choose your size, following the relative simple instructions.

In the event that the package arrives damaged or open, please report it to the courier upon delivery and mark the wording "acceptance with reservation for verification of contents" on the receipt or do not collect it, in this case we invite you to contact us immediately and report it to us.

Privacy

ALEMA S.R.L. complies with Law 196/03 on the protection of personal data.

The information acquired can be used to send information relating to your order and / or for commercial purposes.

The data provided is not disclosed to third parties except the information necessary to process the order. At any time the customer has the possibility to request the correction or deletion of personal data by sending an email to info@deasandals.com